Privacy Policy
Effective October 2, 2026
The short version
- We collect only what we need to arrange your ride.
- We use it only for your ride — never for marketing, and we never sell it.
- Our website uses no cookies, no analytics, no advertising and no tracking.
- Questions about your information? Contact us anytime.
1. Who we are
Austin Luxury SUV ("we", "us") provides chauffeured sedan, SUV and van service in Austin, Texas. This policy explains how we handle information when you visit www.austinluxurysuv.com or book a ride with us. You can reach us at booking@austinluxurysuv.com or (512) 843-5767.
2. Information we collect
When you request a ride
| Information | Why we need it |
|---|---|
| Your name and phone number | To confirm the booking and reach you about your ride |
| Pickup and drop-off locations, date and time, reservation type (point to point or hourly) and hours | To plan and carry out the trip |
| Type of service, vehicle, number of passengers and luggage | To send the right vehicle |
| Child car seat type and number (if requested) | To install the right seats. We don't ask for children's names or ages. |
| Airline, flight number, flight arrival and airport drop-off times (optional, airport rides) | To time your pickup and adjust for flight delays |
| Special requests you type | To meet your requests. Please don't include sensitive information such as health, payment or ID details. |
When you contact us
If you email or call us, we receive your email address or phone number and whatever you choose to tell us.
Cookies and tracking
We don't use cookies, analytics, advertising pixels, or any tool that tracks you across websites.
3. How we use your information
- To arrange, confirm, carry out and follow up on your ride
- To contact you by phone, text or email about your ride
- To track your flight so your chauffeur is there when you land
- To keep our service and website safe, including preventing spam and fraud
- To keep business records and meet legal obligations
We don't use your information for marketing or promotions, we don't sell it, and we don't share it for targeted advertising.
4. Sharing your information
We share your information only with the chauffeur handling your ride, with trusted service providers that operate our website, booking system and email on our behalf, and with authorities when the law requires it. We never sell your personal information.
5. How we protect it
We use reasonable safeguards to protect your information, and every connection to our website is encrypted (HTTPS).
6. Correcting your information
If any of your booking information is wrong, you can ask us to correct it. Just email booking@austinluxurysuv.com or call (512) 843-5767.
To protect your privacy, we may ask you to confirm a detail of your booking, such as the phone number you used, before we make any change.
7. Changes to this policy
If we update this policy, we'll post the new version on this page with a new effective date.
8. Contact us
Austin Luxury SUV
Austin, Texas
Email: booking@austinluxurysuv.com
Phone: (512) 843-5767